10% OFF your second & third cleaning services!
Our policies are designed to help minimize risks and clarify expectations. Please do not hesitate to contact us at 540-749-1045 or KendallsMethod@gmail.com if you have any questions about our policies. We appreciate your trust in allowing us to care for your home!
Non-Refundable Deposit. We require a non-refundable deposit for all first-time cleanings. This will be charged when your first visit is scheduled and will be applied to your cleaning. In the event that you cancel the service after it is scheduled, we will retain the full deposit.
Rate Increases. We reserve the right to raise our rates as needed to adjust for costs, however we will always give our clients advance notice of any price increase
Discounts. We offer discounts for clients who book Recurring Cleanings on a regular schedule, with the amount of the discount based on the frequency of service. If you change your service schedule or reschedule a cleaning so that it falls outside of your previously selected frequency, we reserve the right to change or eliminate the discount that we would have applied to that cleaning or future cleanings. Please note that if you receive a discount off your first cleaning in return for scheduling recurring service, you must also receive and pay for at least one follow-up service as agreed or you will be charged retroactively for the initial discount.
Payment is due at time of each service and your card will be charged the day of each cleaning, if on file. If your credit card is declined for any reason, we will contact you and ask for this to be remedied within one (1) business days. If payments not made within one (1) business days following a cleaning, we will assess a late payment fee of $50 every 24 hours past the payment due date, after 30 days of non payment we will peruse legal action. All services will be paused if your service is paused, you may lose your place in the schedule.
We are confident in the quality of our services and offer a 100% satisfaction guarantee. If you are not satisfied with our cleaning service, we will come back and clean your home for free. You must contact us within 24 hours of your clean and the reclean must be done within 48 hours of your cleaning. Photos of any imperfections must be provided within 24 hours
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